Shipping policy

Last updated: October 15, 2026

Delivery area and shipping cost

We offer free standard shipping on all orders to the 48 contiguous U.S. states and Washington, D.C., with no minimum purchase. Alaska, Hawaii, Puerto Rico and other U.S. territories are outside our regular delivery area.

Processing and production

For standard smaller lighting fixtures, processing and production typically take 3–7 business days in total. Processing and production are the same stage, not two consecutive periods. For larger fixtures, contact us for an estimate for the specific design. Shipping typically takes approximately 35 business days after actual dispatch. Production and shipping are separate stages; delivery dates are estimates, not guarantees.

Business days are Monday–Friday, excluding applicable public holidays. Contact us before ordering if your project has a deadline. Larger and customized fixtures require an item-specific production estimate.

Dispatch, tracking and delays

Tracking information is sent by email after shipment. Tracking may take time to update after the carrier receives the shipment. Carrier delays, customs processing, public holidays and other disruptions can affect estimated transit times. Contact us with your order number for help with tracking or a delayed shipment.

Address changes

Check your delivery details before ordering. If an address is incorrect, contact us as soon as possible. We will check whether a correction is still possible; changes after dispatch cannot be guaranteed. Contact us if a shipment is returned or cannot be delivered so we can review the circumstances and available next steps.

Order cancellation

You may request cancellation at no charge before production begins. Contact us promptly so we can confirm the actual production status; eligibility is not determined by a two-hour deadline or an order status label alone. Once production has started, cancellation is subject to our review. If approved, only reasonable production losses already incurred and not recoverable may be deducted. We will explain the amount and its basis before cancellation is finalized. After dispatch, requests are handled under the applicable return rules.

Marked as delivered, but not received

If tracking shows your package as delivered but you have not received it, check the delivery location, household members, neighbors and any collection point, and contact the carrier. Also contact Verolamps with your order number and tracking details. We will assist in investigating, including seeking delivery records where available. The next steps depend on the findings and applicable requirements; a delivered scan alone does not automatically close your request.

Damage and missing parts

If an item arrives damaged, defective, incorrect or with missing parts, contact us with your order number, a description and clear photos of the item and packaging. Keep the packaging while the issue is reviewed. For an item damaged or defective on arrival, request assistance within 30 days of delivery; opening the packaging for inspection does not remove eligibility for a full refund or replacement. We will review missing-part and incorrect-item requests and confirm the appropriate next steps. The customer-paid return shipping rule for change-of-mind returns does not apply to items received damaged or defective. Applicable rights are preserved.

See our Return & Refund Policy for eligibility and refund details.